I admit that I don't like to play defense. When I was one time in sales I detested dealing with objections, so I managed this by working hard to eliminate them before they came up. While I am a nice problem-solver, I don't like dealing with issues that might have been prevented, so I work hard to play offense.
Early steps can prevent small things from becoming sizable issues. Nice leadership skills need you to first recognize when something is bubbling up, & secondly to put in place intervention so a LITTLE issue doesn't become a BIG issue.
Now, there is a fine line between responding to every small comment or situation & making a mountain out of a molehill, & being sensitive to know when the comment or behavior is something to pay attention to. In the event you listen to the comment (or something similar) a second time or see a alter in behavior, you need to assume something is up. You may be wrong, but I have seldom met someone who said they were upset that their boss, seller, colleague was concerned about their satisfaction or happiness.
When it comes to nice leadership skills, learning to play offense is, in my view, a beneficial skill to acquire. This means, however, that you must pay attention to everything & everybody around you. The comments that people make about something that bothers them, a concern, or what you often pass off as not important, or someone complaining are often indications of something brewing.
OK, so you sense something is developing. What do you do about it? Talk to them. Your words are less significant than the feeling behind them. Don't be concerned about saying the right thing. What people will reply to is the fact that you care to bring it up, & frankly that you even noticed it. Taking this step will often defuse the issue. Even if it doesn't, it provides the chance to discuss it openly & honestly so it doesn't mushroom out of control.
Nice leadership skills demand you don't hide you head in the sand, assume the issue will go away in the event you ignore it, or shake your head & think it is all about them being jerks. When people know how much you care, they will share information that will help you prevent small things from turning in to sizable things. Would not you spend your time stopping issues than handling them after the fact?
Linda Finkle, CEO of INCEDO GROUP, works with innovative leaders around the globe who understand that business needs a brand new organizational growth style. These innovative leaders know that powerful cross-functional communication is the highest priority & the strongest strategy for building organizational effectiveness.
Early steps can prevent small things from becoming sizable issues. Nice leadership skills need you to first recognize when something is bubbling up, & secondly to put in place intervention so a LITTLE issue doesn't become a BIG issue.
Now, there is a fine line between responding to every small comment or situation & making a mountain out of a molehill, & being sensitive to know when the comment or behavior is something to pay attention to. In the event you listen to the comment (or something similar) a second time or see a alter in behavior, you need to assume something is up. You may be wrong, but I have seldom met someone who said they were upset that their boss, seller, colleague was concerned about their satisfaction or happiness.
When it comes to nice leadership skills, learning to play offense is, in my view, a beneficial skill to acquire. This means, however, that you must pay attention to everything & everybody around you. The comments that people make about something that bothers them, a concern, or what you often pass off as not important, or someone complaining are often indications of something brewing.
OK, so you sense something is developing. What do you do about it? Talk to them. Your words are less significant than the feeling behind them. Don't be concerned about saying the right thing. What people will reply to is the fact that you care to bring it up, & frankly that you even noticed it. Taking this step will often defuse the issue. Even if it doesn't, it provides the chance to discuss it openly & honestly so it doesn't mushroom out of control.
Nice leadership skills demand you don't hide you head in the sand, assume the issue will go away in the event you ignore it, or shake your head & think it is all about them being jerks. When people know how much you care, they will share information that will help you prevent small things from turning in to sizable things. Would not you spend your time stopping issues than handling them after the fact?
Linda Finkle, CEO of INCEDO GROUP, works with innovative leaders around the globe who understand that business needs a brand new organizational growth style. These innovative leaders know that powerful cross-functional communication is the highest priority & the strongest strategy for building organizational effectiveness.
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