Today I would love to cover the importance of Customer Feedback to your future projects. Don't ever underestimate the importance of feedback, which can take lots of forms. It could be conducted officially such as a survey or unofficial such as a candid discussion over lunch, it doesn't matter on the format as long as you get feedback. Normally at the conclusion of your project, in the coursework of the project close out phase, you would hand over the "As Built" documents as part of your acceptance criteria; well another step which is often overlooked is feedback on performance.
Issues which were identified, fundamentally lessons learnt. Keep in mind they learn by the mistakes they make, so don't only go after the positive feedback, which although is important to our own self-esteem, may not necessarily help on the next project. Sometimes it is beneficial to focus on the negative, such as did the project meet your customers expectation, was your delivery & the manner in which you conducted yourself to the customers approval, did you communicate on the progress , is there anything you would alter regarding my approach, this is more focused on self growth as well as providing a knowledge base & reference for your future projects. Covering aspects such as the on-time delivery of the project & what factors delayed the timelines, did it run over budget, was conflict experienced between the teams in the coursework of the life cycle, were resources hard to receive, there can be a myriad of reasons that pop up in the coursework of the coursework of a project which would be identified in the coursework of the project but can be glossed over one time the project is delivered, & then everybody moves onto the next task.
Lovely, bad or indifferent, they need to know how effective they are when delivering projects. Being attentive to those who have worked with us in the coursework of the project is an important step for our evolution in to a great Project Manager. Keep in mind, having something lovely said about you is motivation for your next project but when performance is below expectation, they must be told. That way they own the issue, & make an action plan to correct any marginal performance.
Normally it would be wise to make any feedback official, such as conducting a survey, where a record can be kept, to be reviewed so you can avoid issues of the same nature on your next project, although not each project is necessarily identical, however, an issue faced in & its resolution may assist you in your next project. It is best to have a record; it will save you reinventing the wheel when you do encounter something similar in your future project. Some companies say that customer feedback is mandatory to close off a project, & that is the way it ought to be, as it is an important step in the coursework of any project. Also keep in mind, this does not involve only outside customers, feedback of this nature ought to include all of your internal customers as well, the groups involved in the coursework of the delivery of your project, as they may have comments along the lines of being engaged earlier in the coursework of the project, being involved in the scope of the project, ensuring they were available in the coursework of the necessary time of delivery, & the list goes on. Also when you ask for feedback it also means you are taking a look at self-improvement which is always favorable.
Issues which were identified, fundamentally lessons learnt. Keep in mind they learn by the mistakes they make, so don't only go after the positive feedback, which although is important to our own self-esteem, may not necessarily help on the next project. Sometimes it is beneficial to focus on the negative, such as did the project meet your customers expectation, was your delivery & the manner in which you conducted yourself to the customers approval, did you communicate on the progress , is there anything you would alter regarding my approach, this is more focused on self growth as well as providing a knowledge base & reference for your future projects. Covering aspects such as the on-time delivery of the project & what factors delayed the timelines, did it run over budget, was conflict experienced between the teams in the coursework of the life cycle, were resources hard to receive, there can be a myriad of reasons that pop up in the coursework of the coursework of a project which would be identified in the coursework of the project but can be glossed over one time the project is delivered, & then everybody moves onto the next task.
Lovely, bad or indifferent, they need to know how effective they are when delivering projects. Being attentive to those who have worked with us in the coursework of the project is an important step for our evolution in to a great Project Manager. Keep in mind, having something lovely said about you is motivation for your next project but when performance is below expectation, they must be told. That way they own the issue, & make an action plan to correct any marginal performance.
Normally it would be wise to make any feedback official, such as conducting a survey, where a record can be kept, to be reviewed so you can avoid issues of the same nature on your next project, although not each project is necessarily identical, however, an issue faced in & its resolution may assist you in your next project. It is best to have a record; it will save you reinventing the wheel when you do encounter something similar in your future project. Some companies say that customer feedback is mandatory to close off a project, & that is the way it ought to be, as it is an important step in the coursework of any project. Also keep in mind, this does not involve only outside customers, feedback of this nature ought to include all of your internal customers as well, the groups involved in the coursework of the delivery of your project, as they may have comments along the lines of being engaged earlier in the coursework of the project, being involved in the scope of the project, ensuring they were available in the coursework of the necessary time of delivery, & the list goes on. Also when you ask for feedback it also means you are taking a look at self-improvement which is always favorable.
0 komentar:
Posting Komentar